Hello, How Can We Help?

ONEGigafiber uses Fiber to the Home (FTTH), also called "Fiber to the Premises" (FTTP) technology that offers the fastest and most reliable internet connection available today.

With fiber-optic cables delivering data directly to your home or business, you'll experience lightning-fast speeds and low latency, allowing you to enjoy seamless streaming of movies, TV shows, and music, and uninterrupted online gaming and video conferencing.

• High Speed Broadband [Plans up to 1 Gbps]
• Buffer Free Streaming of your favourite apps like YouTube, Amazon, Netflix
• Enjoy Lag Free Online Gaming experience
• Future Ready for Online Education & Health Applications
• 24 x 7 Customer Support via Self-care & Toll-Free Help Line

We will bring our Fiber to your Building’s basement/terrace using existing pathways and ducts. We will wire up the building vertically using existing Shafts/Ducts. Our Authorized and Trained Personnel will carry out the installation at a scheduled time without disturbance or inconvenience to the residents. All Installation & Testing material will be provided by Us.

We will require society’s permission to lay down our Fiber within your premises, space & power in the Electrical room at the Basement of your building. We shall set up an activation camp within the society at agreeable dates to sign up the residents who wish to avail our Services.

Thanks for showing interest in our FTTH Service, We will be glad to have you on board as part of our ONE Broadband family. Click here to register your interest in ONE GigaFiber. Our Business Team will get back to you in next 24 hours for further discussion.

You can apply for our connection by calling our 24*7 Customer care 022 62581800 Or write an email to care@onebroadband.in mentioning your Name, Contact details & Address. Our sales team will get in touch with you in next 24hrs who would explain the available plans and offers (if any) post feasibility check of your location.

Yes, you need to pay for the plan charges you opted for along with Installation charges (if any) provided your location is declared feasible.

Address Proof (Any One):

• Ration Card
• Latest society or water bill
• Latest MTNL bill
• Property tax or IT returns
• Aadhar Card
• Passport

Photo Identity (Any One):

• Passport
• Voter's ID card
• Driving license
• Company or College ID (current session)
• PAN card
• Aadhar Card

ONE Recent Passport size coloured photograph

Once our Sales Executive picks up the Order, work Order is assigned immediately to our Trained Engineer, Post which Customer Visit & Installation happens within 24 hrs.

You need to renew your account when it nears the Threshold of your Plan Service validity. ONE Broadband will intimate you when you are reaching the threshold by SMS/email or call, to facilitate service renewal.

Yes, you can renew in advance. New plan will start automatically post expiry of your current plan.

Yes, you can contact our customer service team to raise request for shifting. Our Technical team will check feasibility and complete shifting procedure within 72 working hours. Shifting would be done free of cost and if there is any requirement of additional material, our technical team shall update you regarding the same.

Shifting is possible only where we have our Network feasibility available to provide service.

You can call our 24*7 Customer Care Helpline 022 62581800 or write to us at care@onebroadband.in and we will be Happy to Help You

You will be required to share proof of Identity and proof of address and pay yearly static IP charges of Rs 1500 + GST (Non refundable) and send request to care@onebroadband.in Static IP will be activated within 24 Hrs.

Thanks for showing interest in our franchisee business. We will be glad to have you on board as part of our ONE Broadband family. Click here to register your interest for becoming franchisee of ONE Broadband. Our Business Team will get back to you in next 24 hours for further discussion.

For any assistance related to your account, you can call our 24*7 Customer Care Helpline

022 62581800 or write to us at care@onebroadband.in and we will be happy to help you.