ALL CONTENT ON THIS PORTAL IS TRANSMITTED AND DISTRIBUTED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGMENT. ONEOTT INTERTAINMENT LTD. MAKES NO WARRANTY THAT THE PORTAL WILL BE UNINTERRUPTED OR ERROR-FREE, FREE FROM VIRUSES OR SECURITY BREACHES NOR DOES OIL MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM THE USE OF THE PORTAL. ANY CONTENT OBTAINED FROM THE PORTAL IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF ANY SUCH MATERIAL.

OIL WILL NOT BE HELD LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR FINANCIAL DAMAGES RESULTING FROM ANY CIRCUMSTANCE INVOLVING YOUR ACCESS TO AND USE OF THE PORTAL OR THE UNAVAILABILITY OF THE SERVICES.

This Website and the information, tools and material contained in it are not directed to, or intended for distribution to or use by, any person or entity who is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation or which would subject OIL to any registration or licensing requirement within such jurisdiction.

This website is subject to periodic update and revision. Materials should only be considered current as of the date of initial publication appearing thereon, without regard to the date on which you may access the information. OIL maintains the right to delete or modify information on this website without prior notice..

Information

1. OIL will try to ensure that all information and recommendations, whether in relation to the products, services, facilities, offerings or otherwise (hereinafter "Information") provided as part of this website are correct at the time of inclusion on the website. However, OIL does not guarantee the accuracy of the Information and makes no representations or warranties as to the completeness or accuracy of Information
2. OIL shall have an option but no obligation or commitment to update or correct any Information that appears on the Internet or on this website.
3. The persons receiving or viewing the Information are expected to make their own determination as to its suitability for their purposes prior to use or in connection with the making of any decision. No Information at this website shall constitute an invitation to invest in OIL. Any use of this website or the Information is at your own risk. Neither OIL nor their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this website or the Information, or any website linked to this website.
4. This website is controlled and operated from India and OIL makes no representation that the materials are appropriate or will be available for use in other locations. If you use this website from anywhere outside India, you are entirely responsible for compliance with all applicable local laws.

Third Party Interaction And Links To Third Party Sites

1. The website may provide links to other websites not in our control or in the course of serving advertisements to this website, a third-party advertiser may place or recognize a unique “cookie” on your browser. You acknowledge that OIL does not endorse these linked sites (even if they pop up in a frame) or any links contained in these linked sites. OIL will not be responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website to which this website includes a link infringes the intellectual property rights of any third party)
2. Unless otherwise stated, any correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other term, condition, warranty or representation associated with such correspondence, purchase or promotion or transaction, which you enter into while using the website is solely between you and the applicable third party. You agree that OIL has no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

Any offer / promotion made by a Channel Partner or business associate of OIL and which is clubbed with any OIL product / service, unless so specified, is not made for or on behalf of OIL to its customers. OIL will not be liable for any claims in relation to such offer / promotion.

Please read these Terms and Conditions carefully as they govern your use of Broadband Internet access and other related Services provided by ONEOTT INTERTAINMENT LIMITED (CIN – U74110MH2000PLC129434), (hereinafter referred to as “OIL”) and add-on Third Party Services offered to the Subscriber.   

1.              For the purposes of these Terms & Conditions: -

1.1         "OIL, a company registered under the Companies Act,1956 and having its Administrative office at In Centre,49/50 MIDC,12^th Road. Andheri (East), Mumbai-400 093(hereafter referred to as “OIL   which expression shall include its successor and permitted assignees) is engaged in the provision of Broadband internet access and other related Services

1.2             “Bandwidth” means the amount of information that can be carried in a given period.

1.3           “Equipment” means such hardware/software components and assemblies that are required to enable “services” to the Subscriber including but not limited to cable modems, Ethernet cards, splitters, coaxial/other cables.

1.4           “Internet” means the global data network comprising interconnected networks using TCP / IP (“Transmission Control Protocol / Internet Protocol”).

1.5             “Information” means the visual, textual or other information published or otherwise made available to the Subscribers (directly or indirectly) on the Internet using the services provided by OIL.

1.6             “Services” / “OIL’s Services” means the services provided by OIL, whereby the Subscriber can gain access to the Internet through provisioned bandwidth and related services.

1.7             “Subscriber” means any person as defined under General Clauses Act 1899 and/or any other Law/Regulation issued by Government of India in this regard, who is availing OIL’s Services and Third Party Services, if any, and includes any person acting for and on behalf of the Subscriber.

1.8          “Third Party Content” means any and all information, software and other content provided by any independent third party that can be accessed through the Services.

1.9             “Third Party Services” means the value added / add-on services such as VoIP, CCTV and OTT video subscription services etc., which are owned and operated by third-party service/content providers, and which may be offered to the Subscriber along with OIL’s Services.

2.              OIL reserves the right to verify the information, provided by the Subscriber in the application form, to use the same at its discretion and shall have the right to grant or refuse the Services to the Subscriber. 

3.             The Services being offered under this Contract are being provided as per the License Agreement with the Department of Telecommunications, Ministry of Communication. The Subscriber acknowledges and understands that OIL for the operation of it Services, including Internet Telephony services, is subject to the terms and conditions of the License Agreement with the Department of Telecommunications, Ministry of Communication and extant laws and regulations as may be intimated by the DOT to OIL from time to time. The Subscriber clearly understand that the Services may be terminated and/or suspended under directions from the Government of India and the competent authority under no liability of any nature whatsoever against OIL

4.              OIL agrees to provide Subscriber with the Services on the terms and conditions of this Contract.

5.              The Services are provided on an “AS IS and AVAILABLE” basis for decent and lawful purposes without any warranties of any kind.

6.               OIL does not guarantee error-free Services or that any information, software or any material accessible through Services is free of viruses, worms, Trojans, horses or other harmful components and that the Subscriber shall not hold OIL responsible nor liable in any nature whatsoever for any loss of business or any other expense/s incurred due to occurrence of any such event.

7.               The Bandwidth provisioned by OIL is a non-dedicated & shared bandwidth and may vary depending on the upstream feed from the Gateway Provider. Local Loop Provider and user load on the network/server/systems in accordance with TRAI guidelines on broadband speeds for home and small office subscribers.

8.             The Services provided, shall remain OIL exclusive property and on expiry / early termination of the contract, the Subscriber’s right to use the Services being provided shall cease.

9.             The Subscriber is responsible for and shall at all times provide all access to the Equipment, necessary to access the Services, provided by OIL. OIL reserves its right to disconnect or deactivate Subscriber’s access to Services without prior notice including situations where Subscriber’s Equipment or software is interfering with OIL other services.

10.            Subscriber should use Cable Modem/Router/ATA Box or any other equipment approved/supplied by OIL or by any of its associate/ subsidiary/group companies. The ownership of the equipment supplied by OIL/associate companies will remain with OIL/associate/subsidiary / group companies. In the event of termination of services, the equipment must be returned within 7 days to OIL in working / non-damaged condition. For any damage to equipment provided by OIL, repair/service/replacement charges will be assessed by OIL and recovered from subscriber along with applicable taxes, as an additional cost of provision to OIL. OIL shall raise an invoice on the subscriber for such repairs and the same shall be paid without demur by the Subscriber within 7 days of receipt of the invoice

11.            The Subscriber shall permit OIL   or its authorized representatives sufficient and timely access during any day of the week to verify/install/inspect the necessary ‘Equipment’ at the Subscriber’s premises. OIL shall give the Subscriber prior notice before any such verification/installation / inspection of Equipment.

12.            OIL is merely a provider of Cable Modems/Routers/ATA Box or any other hardware that may be required to enable the Services. Such equipment may carry such warrantees as provided by the Original Equipment Manufacturer. Hence, any and/or all expenses occurring due to damage of the Equipment, shall not be refunded by OIL.

13.       Save as provided hereinabove, in addition to what may be intimated to the Subscriber from time to time or as may be applicable under extant law/s, the following shall also be applicable if the Subscriber uses this Service for internet telephony

13.1      Service to process and carry voice signals offered through public internet by use of Personal Computers (PC) or IP based Customer Premises Equipment (CPE) connecting the following: 

a) PC to PC; within or outside India. 

b) PC/a device/adapter conforming to standards of International agencies like ITU, IETF, etc., in India to PSTN/PLMN abroad 

c) Any device/adapter conforming to standards of International agencies like ITU, IETF, etc., connected to ISP node with static IP address to similar device/adapter; within or outside India.

Addressing scheme for internet telephony shall only conform to IP addressing scheme of Internet Assigned Numbers Authority (IANA) exclusive of National Numbering Scheme/plan applicable to Basic/Cellular Telephone service. Translation of E.164  number/private number to IP address allotted to any device and vice versa, to show compliance with IANA numbering scheme is not permitted. Subscriber acknowledges that VoIP will not be used in any form other than what is permissible under the internet service license. Subscriber acknowledges that the IP given will not be used for terminating VoIP calls on domestic PSTN network.

14.      Subscriber shall use the Services for valid and legitimate purposes failing which Services shall be suspended and/or terminated.

15.          All our plans have data transfer allocations which vary depending on the plan. Data delivery speed will get reduced as per our schedule after a user crosses the designated allocation.

16.     Subscriber agrees to pay OIL the installation, activation, subscription and other charges for OIL’s Services and Third Party Services, if any, availed by the Subscriber along with the statutory taxes and levies for the time being in force at the time of such payments as and when they fall due as may be notified by OIL. In the event the Subscriber wishes to shift to a new location, delivery of Services at new location will be subject to availability of OIL’s Services and Third Party Services in that area, feasibility and shifting charges shall be applicable and in case OIL Services are not available in that area and not feasible, OIL shall not be responsible for any refund to Subscriber.

17.             OIL will provide a bill/invoice for the Services and Third Party Services subscribed at the contracted rate or such rates as are notified at periodic intervals to the subscriber by electronic means on the subscribers registered email id. OIL will not be responsible for any delay or loss of such bill/invoice in transit. The Subscriber, in the event of on receipt of such bill/invoice, shall appropriately enquire with OIL   and pay the dues at contracted rates on or before the due date. OIL reserves the right to withdraw/suspend/terminate the Services partially and /or fully with or without notifying Subscriber in a case of non-payment of invoice/bill by the due date or in case Subscriber's payment instrument is unpaid to OIL for whatever reason by Subscriber’s bankers. In a case of discontinuation / disconnection of Service the charges/fees paid by the Subscriber earlier shall not be refunded under any circumstances. Any unutilized MB’s will not be carried forward or refunded on renewals. It is clarified that there shall be no refund (pro-rata / post – activation or otherwise) made by OIL to the subscribers for any reason whatsoever including but not limited to the unutilized MB’s.

18.            Payment against the aforementioned bill/invoice must be made in full by the due date mentioned in the invoice/bill. Any delay payment by the due date will attract interest@2% per month. In a case of dishonour of cheque, Subscriber will be liable to pay the penalty of 2.5% per month of the subject to a minimum of Rs.150/ - per instrument and any other charges as may be applicable. This clause shall be applicable for postpaid subscriber/s only.

19.           Plans offered will be monthly, quarterly, half yearly and annual with prepaid or postpaid billing option. For plan change during the life cycle of prepaid subscribers, amount for remaining period of service will not be adjusted against the new plan subscribed

20.           Static IP (if provided) will be provided after submission of justification and network diagram indicating where it will be used. Static IP will be charged extra and shall be offered at the sole discretion and option of OIL.

Third Party Services, if any, will be provided by OIL through its partnership/arrangement with other service/content providers and such Third Party Services shall be governed by the applicable terms and conditions, including any privacy policy and end-user license agreement, of the respective service/content providers, as available on their website. By proceeding to use such Third Party Services, the Subscriber acknowledges that the Subscriber has gone through the applicable terms and conditions of the respective service/content provider and shall be bound by the same. The Third Party Services are not owned or controlled by OIL and OIL assumes no responsibility for such services/content. OIL will have no liability against any claims arising out of or in connection with the use of such Third Party Services or for any loss of whatsoever nature caused to the Subscriber or any third party in connection with the use of such Third Party Services.

21.            Reinstatement of Services and Third Party Services will require full payment of the outstanding balance and other charges plus installation fees. It shall be OIL's   sole discretion to allow such reinstatement of Services. Manuals/packages/booklets etc. issued by OIL   from time to time shall be binding on Subscriber.

22.       Reproduction or distribution, publication, copying, downloading or exploitation of any Third Party Services and/or Third-Party Content by the Subscriber will hold the Subscriber solely and completely liable for infringement of Copyright and /or any other applicable law. This shall survive termination/expiry of this Agreement between OIL and the Subscriber. 

23.      The subscriber is required to ensure that objectionable or obscene message or communications, which are inconsistent with the established laws of the Country, are not generated /sent by the Subscriber. Subscriber understands and agrees that the internet contains material, some of which sexually explicit or pornographic that may be offensive to some people and access to such material will be at Subscriber’s own risk. The Subscriber shall be solely and completely responsible for any such act which may be in violation of the Information Technology Act, the Copyright Act or any other applicable Law/s, Act/s extant laws. The Subscriber shall perpetually indemnity OIL in this regard.

24.           Subscriber agrees to notify OIL of any changes to the information provided by the Subscriber during registering for the services, by e-mail, or registered post.

25.           The subscriber is not allowed to share /resell/distribute/the Services provided by OIL in any manner.

26.           If the Subscriber is a value-added telecom services provider, then the Subscriber must obtain necessary permission /license from Dy. Director General (CS), Department of Telecommunications, Sanchar Bhavan, 20 Ashoka Road, New Delhi -110001. Tel : 011 332 6255 / 303 2855 fax :332 7656. A copy of such permission/license shall be provided by the subscriber/s to OIL within 7 days of receiving such permission/license.

27.           Subscriber shall comply with the Cable Televisions Networks (Regulation) Act 1995. The Indian Telegraph Act, 1855. The Indian Wireless Telegraphy Act 1933. The India Copyright Act 1956, the Guidelines on Internet services and usage no. 845-51/97-VAS and the Rules made under these Acts and all extant laws, regulations, guidelines, as amended from time to time.

28.           OIL will put in best efforts and strive to maintain the maximum possible uptime of the Services. However OIL shall not be responsible nor liable for any downtime in the Services and offers no guarantee of end-to-end bandwidth on Internet, OIL may suspend the Services during Technical failure modification or repair or testing of the service network and shall not be liable to refund any amount to the Subscriber when the services are interrupted/suspended owing to causes and reasons beyond its control. OIL shall use reasonable efforts to inform the Subscriber of any such disruption of services. Termination of this Contract shall not affect any accrued rights or liability of either party nor shall affect the coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force or after such termination.

29.       The Subscriber shall in perpetuity fully  indemnify and hold harmless OIL / associate/subsidiary / group companies against any and / or all claims, damages, suits, proceedings, actions, cause of action, award, liabilities, cost and/or expenses of any kind (including but not limited to attorney fees, defamation, infringement of any law, rules & regulation in force from time to time) arising out of any misrepresentation and/or fraud committed by the Subscriber/s, or actual or alleged breach of any terms of this Agreement by the Subscriber/s (including but not limited to breach of any representation and warranty provided by the Subscriber/s.

30.      OIL reserves the right to modify and amend this Contract without cause and without prejudice to OIL rights as specified in this Contract. The Subscriber acknowledges and affirms that by using the Service from time to time, the Subscriber shall be bound by the current version of the relevant terms and conditions as available on OIL’s website(s). The Subscriber shall be responsible at all times for reviewing the then current version of the terms and conditions. OIL shall not be liable to the Subscriber or to any third party for any such change or modification.

31.        If the Subscriber commits a breach of any of the terms and or conditions of this Contract, OIL may at anytime at its sole discretion and without prejudice to any other remedy available under any law, either suspend the Services or terminate this Contract.

32.           The Parties may terminate this Contract without cause any without prejudice to OIL and there shall be no refunds of any nature whatsoever. Save as provided herein,  OIL   may at any time at its sole discretion and without prejudice to any other remedy available under any law, either suspend the services or terminate this Contract. There shall be no refunds of any nature whatsoever by OIL if such termination is due to reasons attributable to the Subscriber.

33.           OIL may offer a partial refund in case of termination request by Subscriber.

33.1          Post placing the order but prior to installation of equipment’s – 100 % subscription amount paid by Subscriber to be refunded.

33.2          Post placing the order, line being installed and activated – all one-time charges and plan charges shall be forfeited/adjusted from security deposit (if any).

33.3          Post cancellation, subscriber must return all equipment’s to OIL in undamaged and working condition, failing which OIL will recover the same through a penalty charge applied to the subscribers account.

34.       OIL shall not be held liable nor responsible to the Subscriber in any manner whatsoever, for any delay or failure in providing the Services, if the same is related or connected, directly or indirectly, to any reason that is beyond the control of OIL or this purpose, a matter beyond the control of OIL   shall include, but shall not be limited, to the following.

(i). Delay or disruption in the Services attributable directly to the lines of the upstream gateway services provider. 

(ii). Delay or disruption in the Services attributable directly or indirectly to the directions of any Statutory and / or Regulatory Authorities;

(iii). Delay or disruption in the Services attributable directly or indirectly to a change in law.

(iv). Of any obligation under it shall be prevented or delayed by reason of war, hostility, fire, civil commotion, public enemy, sabotage, flood, earthquake, riots, bombs-blasts, explosion, strikes, quarantine, restriction, lock out, any other Acts of God etc.

35.     In the event of any dispute or difference arising out of or relating to between the parties hereto or as to the performance rights and obligations under this Agreement or as to any claim, monetary or otherwise of one party against the other or as to the interpretation and effect of any terms and conditions of this Agreement, such dispute or difference shall be referred to the Sole Arbitrator to be appointed by OIL and the decision of the Arbitrator shall be final and binding on both parties. The Arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996 (as amended from time to time). The venue of arbitration shall be Mumbai. The venue of arbitration shall be Mumbai. Except for service-related disputes, which may be referred to TDSAT in New Delhi, the Courts in Mumbai shall have sole and exclusive jurisdiction in all other matters.

36.           Under this contract, the Services shall be non-transferable by Subscriber/s in any manner whatsoever.

37.           Same as specified in this Contract, any notice and /or any communication to be given by OIL under this Contract shall be in writing and shall be served by either e-mail, fax, courier or post at Subscriber address as specified in this Contract.

38.           If any term or conditions of this Contract becomes or is declared illegal, invalid or unenforceable for any reason, such term or condition shall be divisible from this Contract and deemed to be deleted from this Contract. If any provision of this Contract is determined to be invalid, at such the other provisions of this Contract shall remain in full force and effect.

39.           Neither the course of conduct between the parties nor trade practice will modify the provisions of the Contract.

40.           The provisions of all obligations on Subscriber shall survive the termination/expiry of the Contract.

41.           No failure or delay on OIL part of exercise any right to remedy under this Contract shall be construed or operate as a waiver thereof nor shall any single or partial exercise or any right or remedy preclude the further exercise of such right or remedy as the case may be.

42.           Any correspondence by the Subscriber shall be sent by registered AD to:

ONEOTT INTERTAINMENT LIMITED,

In centre, 49/50 MIDC, 12^th Road,

Andheri (East), Mumbai – 400 093.

Please read these Terms and Conditions carefully as they govern your use of Wi-Fi services provided by ONEOTT INTERTAINMENT LIMITED (CIN – U74110MH2000PLC129434), (hereinafter referred to as “OIL”).

1.          Acknowledgement

By accessing or using OIL’s Wi-Fi service (hereinafter “Service”), you expressly acknowledge that you have read, understood and agree to be bound by these Wi-Fi Terms and Conditions, which may be subject to any change at the sole and absolute discretion of OIL and as may be updated from time to time on OIL’s website(s). You do not have the authority to vary, alter or amend any of these Terms & Conditions. You also acknowledge that you shall be solely responsible for all charges incurred by you, if any, while using this Service. You have represented that you have availed the mobile number in your name by submitting valid documents to your telecom service provider.

By accessing this Service, you warrant and represent to OIL that your use of the Service is legal. By providing your personal details to OIL you are consenting to its use in accordance with OIL’s extant policy(ies). OIL reserves the right to verify the information, provided by you, to use the same at its discretion and shall have the right to grant or refuse the Service to the Subscriber.

These Wi-Fi Terms & Conditions are to be read with the terms of any Wi-Fi pack/plan and any other terms and conditions you agreed to in connection with your OIL account. In the event of a direct inconsistency, except as otherwise expressly stated, these Wi-Fi Terms & Conditions will prevail.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2.          Definitions

For the purposes of these Terms & Conditions: -

1.     “OIL”/ “We”/ “Us”/ “Our” shall mean the Company registered under the Companies Act,1956 having its administrative office at In Centre, 49/50 MIDC,12^th Road, Andheri (East), Mumbai – 400 093, which is engaged in the provision of internet, broadband, bandwidth and other related services. This expression shall include OIL’s successor and permitted assignees.

2.     “Bandwidth” means the amount of information that can be carried in a given period.

3.     “Equipment” / “Infrastructure” / “Resources” means such hardware/software components and assemblies that are required to enable the Service to the Subscriber including but not limited to servers, cable, modems, Ethernet cards, splitters, coaxial/other cables, software stacks, distribution routers etc.

4.     “Internet” means the global data network comprising interconnected networks using TCP/IP (“Transmission Control Protocol/Internet Protocol”).

5.     “Information” means the visual, textual or other information published or otherwise made available to the Subscribers (directly or indirectly) on the Internet using the services provided by OIL.

6.     “Service” / “Wi-Fi Service” means the wireless local area network broadband and related services provided by OIL, whereby the Subscriber can access the Internet from designated public Wi-Fi access points / hotspots and receive data through compatible Wi-Fi enabled devices.

7.     “Subscriber” / “User” / “You/Your” means any person as defined under General Clauses Act 1899 who is accessing or availing OIL’s Service and includes any person acting for and on behalf of the Subscriber. 

8.   “Third Party Content” means any and all information, software and other content provided by any independent third party that can be accessed through the Service.

3.          About OIL’s Wi-Fi Service

OIL’s Wi-Fi Service allows the Subscriber to access the internet and receive data through a compatible wi-fi enabled device subject to Wi-Fi network availability. The Service is available in selected locations and OIL may add or remove locations from time to time.

The Service being offered under these Terms and Conditions are being provided as per OIL’s License Agreement with the Department of Telecommunications, Ministry of Communication. The Subscriber acknowledges and understands that OIL for the operation of it Service is subject to the terms and conditions of the License Agreement with the Department of Telecommunications, Ministry of Communication and extant laws and regulations, as may be intimated by the DOT to OIL from time to time. The Subscriber clearly understand that the Services may be terminated and/or suspended under directions from the Government of India and the competent authority under no liability of any nature whatsoever against OIL.

The Subscriber further understands that once he/she has exhausted the Wi-Fi pack/plan data allowance and/or validity period, the Service will no longer be available to such Subscriber. The responsibility to monitor usage and pay additional charges, if any, is of the Subscriber. OIL also reserves the right to restrict or prohibit usage above the pack/plan allowance.

4.          Terms of Use

The subscriber is required to ensure that objectionable or obscene message or communications, which are inconsistent with the established laws of India, are not generated/sent by the Subscriber. Subscriber understands and agrees that the internet contains material, some of which sexually explicit or pornographic that may be offensive to some people and access to such material will be at Subscriber’s own risk. The Subscriber shall be solely and completely responsible for any such act which may be in violation of the Information Technology Act, the Copyright Act or any other applicable Law/s, Act/s extant laws. The Subscriber shall perpetually indemnity OIL in this regard.

The Subscriber undertakes and guarantees to not use the Service or allow the Service to be used in any manner or for any purpose which is illegal and/or unacceptable. Representative examples of illegal and/or unacceptable uses are detailed below. This list is not comprehensive or exhaustive.

Examples of Illegal Uses

·       Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services.

·       Spamming and invasion of privacy - Sending of unsolicited bulk and/or commercial messages over the Internet using the Service or using the Service for activities that invade another's privacy.

·       Intellectual property right violations - Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party.

·       Accessing illegally or without authorization computers, accounts, equipment or networks belonging to another party, or attempting to penetrate/circumvent security measures of another system. This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity.

·       The transfer of technology, software, or other materials in violation of applicable export control laws and regulations.

·       Sending any threatening, malicious, obscene, derogatory, defamatory or untoward messages, remarks, comments or communication whatsoever.

·       Transmitting / distributing any pornographic material or material that could give rise to civil or criminal proceedings or a link to such material.

·       Child pornography.

·       Using the Service in any other manner not permissible under law.

Examples of Unacceptable Uses

·       Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another

·       High bandwidth operations, such as large file transfers and media sharing with peer-to-peer programs (i.e. torrents)

·       Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

·       Facilitating a violation of these Wi-Fi Terms and Conditions

·       Hacking

·       Distribution of internet viruses, trojan horses, or other destructive activities or distributing information regarding the creation of and sending internet viruses, worms, trojan horses, pinging, flooding, mail-bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the node or any connected network, system, service, or equipment.

·       Advertising, transmitting, or otherwise making available any software product, product, or service that is designed to violate these Wi-Fi Terms and Conditions, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.

·       The sale, transfer, or rental of the Service to customers, clients or other third parties, either directly or as part of a service or product created for resale.

·       Seeking information on passwords or data belonging to another user. Making unauthorized copies of proprietary software, or offering unauthorized copies of proprietary software to others.

·       Making unauthorized copies of proprietary software or offering unauthorized copies of proprietary software to others.

OIL does not regularly monitor the use of the Service by a Subscriber like postings etc. to a website but reserves the right to monitor, intercept and/or disclose any transmissions etc. while using the Service and to remove any material submitted or posted by the Subscriber in public, without notice, if it becomes aware and determines, in its sole and absolute discretion that such material is illegal or unacceptable. OIL further reserves the right to terminate access to the Service at any time and without notice, particularly if the Subscriber breaches any of these Terms and Conditions.

The Subscriber acknowledges that OIL shall have the right to report to law enforcement authorities any actions that may be considered illegal, as well as any information it receives of such illegal conduct. When requested, OIL will co-operate with law enforcement agencies in any investigation of alleged illegal activity on the internet through the use of the Service.

5.          Charges for use of Service

Wi-Fi plan/pack offered will be monthly, quarterly, half yearly and annual with prepaid or postpaid billing option. For plan change during the life cycle of prepaid subscribers, amount for remaining period of service will not be adjusted against the new plan subscribed.

Subscriber agrees to pay OIL the activation, subscription and other charges for OIL’s Service in terms of the Wi-Fi pack/plan opted by the Subscriber along with the statutory taxes and levies for the time being in force at the time of such payments.

OIL will provide a bill/invoice for the Service at the contracted rate or such rates as are notified at periodic intervals to the Subscriber by electronic means on the subscribers registered email id. OIL will not be responsible for any delay or loss of such bill/invoice in transit. The Subscriber, who has availed post paid Service, in the event of receipt of such bill/invoice, shall appropriately enquire with OIL and pay the due amount on or before the due date. Payment against the aforementioned bill/invoice must be made in full by the due date mentioned in the invoice/bill. Any delay payment by the due date will attract interest @ 2% per month.

OIL reserves the right to withdraw/suspend/terminate the Service partially and/or fully with or without notifying Subscriber in a case of non-payment of invoice/bill by the due date or in case Subscriber's payment instrument is unpaid to OIL for whatever reason by Subscriber’s bankers. In case of discontinuation/disconnection of the Service, the charges/fees paid by the Subscriber earlier shall not be refunded under any circumstances. Any unutilized data will not be carried forward or refunded on renewal. It is clarified that there shall be no refund (pro-rata / post – activation or otherwise) made by OIL to the Subscriber for any reason whatsoever.

Reinstatement of the Service will require full payment of the outstanding balance and other charges. It shall be OIL's sole discretion to allow such reinstatement of the Service.

All our plans have data transfer allocations which vary depending on the plan. Data delivery speed will get reduced as per our schedule after a user crosses the designated allocation.

6.          Modification

OIL reserves the right, at its sole and absolute discretion and without prejudice to OIL rights, to modify, discontinue or terminate the Wi-Fi Service or to modify these terms, at any time and without prior notice. The Subscriber acknowledges and affirms that by using the Service from time to time, the Subscriber shall be bound by the current version of the relevant terms and conditions as available on OIL’s website(s). The Subscriber shall be responsible at all times for reviewing the then current version of the terms and conditions. OIL shall not be liable to the Subscriber or to any third party for any such change or modification.

7.          Security

By using OIL’s Service, the Subscriber expressly acknowledges and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet such as interception of transmissions, loss of data including demographic and locational data, forms of personal information acting as identifiers like financial information, social and personal information, private information like passwords to social networking sites, email accounts and banking websites, historical data from the devices, use of cookies by websites and the introduction or viruses and other programs that can corrupt or damage the device.

Accordingly, the Subscriber agrees that OIL shall not be liable in any way for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or other devices that result from the transmission or download of information or materials through the use of OIL’s Service.

The Subscriber must not send or disclose his/her pin and/or password to any other person or store it in a manner that would reasonably allow another person or entity to obtain access to it. OIL shall not be responsible if your password is copied and used for accessing OIL’s Service. No amount shall be refunded by OIL due to loss of card or password. The Subscriber must immediately notify OIL if he/she becomes aware that his/her user account details and password are known by a third party or of any unauthorized use of the password. In such event, OIL will take reasonable measures to change the password for you.

For security reasons, the Subscriber may have to re-authenticate himself/herself in certain situations, for instance after a period of inactivity on the connection or when using different hotspots provided by OIL or exhaustion of purchased data limits or any other reason whatsoever. In such a situation, OIL shall not be liable for any loss of information.

The Subscriber acknowledges that OIL will maintain commercially reasonable security measures to secure its Service and the systems in its control that are used to access the Service. However, given the functioning of the internet, OIL does not guarantee the absolute security of its Service and the system used to access and provide the same. OIL will not be liable to either the Subscriber or any other party for any lack of security or any loss, damage and injury that may result from the Subscriber’s or any other party’s use of the Service.

8.          Disclaimer of Warranties

The Service is provided on an “AS IS and AVAILABLE” basis for decent and lawful purposes without any warranties of any kind. OIL does not guarantee error-free Service or that any information, software or any material accessible through the Service is free of viruses, worms, Trojans, horses or other harmful components. The bandwidth provisioned by OIL is a non-dedicated and shared bandwidth and may vary depending on the upstream feed from the gateway provider, local loop provider and user load on the network/server/systems in accordance with applicable guidelines.

Consequently, the Subscriber shall not hold OIL responsible nor liable in any nature whatsoever for any loss of business or any other expense/s incurred due to occurrence of any such event.

9.          Third Party Content

OIL shall not be responsible for any Third Party Content or representation that is contained or may be available through the Service. External links accessed by the Subscriber through the use of OIL’s Services are beyond the control of OIL. OIL has not reviewed all of the sites linked to the internet and does not control, nor is it responsible or liable for, data, content, services, or products (including software) that you access, download, receive or buy via the Service or your acts of commission and omission while using the Service or the use and/or misuse of the Service.

OIL does not check or warrant the accuracy or completeness of the information or the suitability or quality of the products, services etc. of third parties. The Subscriber must make his/her own enquiries with the relevant third party before relying on the third party information or entering into a transaction in relation to the third party products and services etc. supplied through the Service. If the Subscriber chooses to download or use any software, the Subscriber shall be solely responsible for, and shall be deemed to have reviewed the terms and any disclosures, notices or options otherwise made available to the Subscriber for viewing as part of the log-in process for the Service. OIL will not, in any way, be responsible for any transaction that may occur between you and such third parties providing their respective services.

Reproduction or distribution, publication, copying, downloading or exploitation of any Third Party Content by the Subscriber will hold the Subscriber solely and completely liable for infringement of Copyright and /or any other applicable law. This shall survive termination/expiry of this Agreement between OIL and the Subscriber.

10.        Limitation of Liability

OIL shall not be held liable or responsible to the Subscriber in any manner whatsoever, for any delay or failure in providing the Services, in whole or part, if the same is related or connected, directly or indirectly, to any reason that is beyond the control of OIL. For this purpose, a matter beyond the control of OIL shall include, but shall not be limited, to the following:

(i)              Delay or disruption in the Service attributable directly to the lines of the gateway services provider.

(ii)            Delay or disruption in the Service attributable directly or indirectly to the directions of any Statutory and/or Regulatory Authorities;

(iii)           Delay or disruption in the Service attributable directly or indirectly to a change in law.

(iv)           War, hostility, fire, civil commotion, public enemy, sabotage, flood, earthquake, riots, bombs-blasts, explosion, strikes, quarantine, restriction, lock out, any other acts of God etc.

Further, under no circumstances will OIL, its suppliers or licensors or officers or directors or employees or agents or affiliates be liable to the Subscriber or to any third party for any consequential, indirect, special, punitive or incidental damages, whether foreseeable or unforeseeable, including, but not limited to, unauthorized access, damage, or theft of your system or data, claims for loss of goodwill, claims for loss of data, use of or reliance on the service, stoppage of other work or impairment of other assets, or damage caused to equipment or programs from any virus or other harmful application, arising out of breach or failure of express or implied warranty, breach of contract, misrepresentation, negligence, strict liability in tort or otherwise or on account of the Subscriber’s use or misuse of or reliance on the Service

This limitation of liability clause shall apply to the fullest extent permitted by law in the applicable jurisdiction and, regardless of the form of action, will at all times be limited to the amount paid, if any, by the Subscriber for use of the Service.

11.        Termination

The Parties may terminate this Contract at any time without cause. There shall be no refunds of any nature whatsoever, including for unused data/time etc., by OIL if the termination is due to reasons attributable to the Subscriber. In other instances, OIL may offer a partial refund.

If the Subscriber commits a breach of any of these terms and conditions or of OIL’s allied terms/policies or in situations where the Subscriber’s Equipment or software is interfering with OIL other services, OIL may at its sole discretion, without prior notice and without prejudice to any other remedy available under any law, either suspend or terminate the Service. Despite such termination, the Subscriber shall be held liable for payment of any due amounts or other obligations incurred before or upon termination.

12.        Indemnification

The Subscriber shall in perpetuity fully indemnify and hold harmless OIL and its suppliers, licensors, officers, directors, employees, agents, affiliates and subsidiary/group companies from any claim, liability, loss, damage, cost, suits, proceedings, actions or expenses (including without limitation reasonable attorney's fees) arising out of or related to the Subscriber’s use of the Service, any materials downloaded or uploaded through the Service, any actions taken by the Subscriber in connection with his/her use of the Service, any misrepresentation and/or fraud committed by the Subscriber in connection with his/her use of the Service, any violation of any third party's rights or an violation of law or regulation, or any breach of these Terms and Conditions.

13.        Dispute Resolution

In the event of any dispute or difference arising out of or relating to between the Parties hereto or as to the performance rights and obligations under this Contract or as to any claim, monetary or otherwise of one Party against the other or as to the interpretation and effect of any of these Terms and Conditions, such dispute or difference shall be referred to a sole Arbitrator to be appointed by OIL and the decision of the Arbitrator shall be final and binding on both Parties. The Arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996 (as amended from time to time). The venue of arbitration shall be Mumbai. Except for service-related disputes, which may be referred to TDSAT in New Delhi, the Courts in Mumbai shall have sole and exclusive jurisdiction in all other matters.

14.        Intellectual Property Rights

The Subscriber acknowledges and agrees that all intellectual property rights (including, but not limited to, copyrights, trademarks, database rights, patents and inventions) in and relating to the Service are owned by OIL and its licensors or contractors. Nothing herein operates to transfer any such intellectual property rights to the Subscriber.

15.        Miscellaneous Provisions

1.          These Terms and Conditions constitute a record of the Contract between the Subscriber and OIL in relation to the Subscriber’s use of the Service. Unless otherwise specifically stated these Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between the Subscriber and OIL in respect of the Subscriber’s use of the Service.

2.          OIL reserves the right to replace, amend or withdraw the Wi-Fi pack/plans at any time on reasonable notice in line with TRAI regulations.

3.          The Subscriber agrees to notify OIL of any changes to the information provided by the Subscriber while registering for the Service.

4.          The Subscriber is not allowed to share/resell/distribute/transfer the Service provided by OIL in any manner.

5.          The Subscriber shall comply with all extant laws, regulations, guidelines, as amended from time to time in connection with the use of this Service.

6.          Wi-Fi actual data speeds may vary depending on the Subscriber’s device, the number of other users on a Wi-Fi hotspot etc. OIL makes all reasonable efforts to provide all Subscribers with the highest possible data rates and quality. However, OIL shall not be responsible or liable for any downtime in the Service. OIL may suspend the Service during technical failure, modification or repair or testing of the service network and shall not be liable to refund any amount to the Subscriber when the services are interrupted/suspended owing to causes and reasons beyond its control.

7.          Public Wi-Fi access does not include services other than access to internet and those specified.

8.          If any term or conditions of this Contract becomes or is declared illegal, invalid or unenforceable for any reason, such term or condition shall be divisible from this Contract and deemed to be deleted from this Contract. The other provisions of this Contract shall remain in full force and effect.

9.          The provisions of all obligations on the Subscriber shall survive the termination/expiry of the Contract.

10.       No failure or delay on part of OIL to exercise any right or remedy under this Contract shall be construed or operate as a waiver thereof nor shall any single or partial exercise of any right or remedy preclude the further exercise of any other right or remedy as the case may be.

11.       Any notice and/or any communication to be given by OIL under this Contract shall be in writing and shall be served by either e-mail, fax, courier or post at the Subscriber’s address as specified in this Contract.

12.       Any correspondence by the Subscriber shall be sent by registered AD to:

ONEOTT INTERTAINMENT LIMITED,

In centre, 49/50 MIDC, 12^th Road,

Andheri (East), Mumbai - 400 093.

1. You need to fill out the form and provide the complete details including but not limited to address, PIN Code etc., of your friend/ neighbours (your referee) for a new ONE Broadband connection.
2. You shall be eligible for reward only when your referee chooses one of OIL's prevalent paid tariff plan.
3. In the event your referee's location is feasible to provide our services and when your referee’s One Broadband connection is successfully installed and activated post receipt of payment from your referee, as applicable, you will be eligible for the reward. You will get one month of services free of charge for your existing Broadband plan.
4. Ensure that your correct One Broadband Customer ID and contact details are filled out when your referee fills out the details in their form.
5. You will get one month of free services in the subsequent month of being eligible for it.

In the course of using this website or availing the products and services vide the online application forms and questionnaires, ONEOTT INTERTAINMENT LTD (OIL) may become privy to the personal information of its customers, including information that is of a confidential nature. We at OIL respect and give high priority to the privacy of all customers and are committed to maintaining the privacy and security of the personal information which is provided by its customers. OIL has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the web. While no data transmission over the Internet is 100% secure from intrusion, we have used and will continue to use commercially reasonable efforts to ensure the protection of your information. Please read the following to learn more about our privacy policy.

Personal Information

1. Our site's registration form requires you to give us contact information like your name and email address. We collect personal information from our customers on a voluntary basis. Personal information may include name, title, company, address, phone number, email address, and other relevant data.
   
2. We collect and use personal information for business purposes in order
   
   
   1. To seek your feedback or to contact you in relation to those services offered by us.
   2. To process orders or applications submitted by you.
   3. To administer or otherwise carry out our obligations in relation to any agreement you have with us.
   4. To anticipate and resolve problems with any goods or services supplied to you.
   5. To create products or services that may meet your needs.
   6. To process and respond to requests, improve our operations, and communicate with visitors about our products, services and businesses.
      
3. OIL will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers. OIL may use and share the information provided by the Customers with its affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services, and notifying or contacting the customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of OIL and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from OIL only for these purposes.
   
4. OIL may disclose personally identifiable information about you to third parties when
   
5. OIL may disclose personally identifiable information about you to third parties when
   
   
   1. It has your consent to share the information
   2. It needs to share your information to provide the product or service you have requested and given your consent.
   3. It has to cooperate with the investigations of purported unlawful activities or in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
   4. It believes in good faith that such action is necessary to protect and defend the rights and related property of OIL and that of its customers.
   5. It uses reasonable precautions to keep the information disclosed to it secure.
   6. It finds necessary to act to protect the interests of OIL, its affiliates, or its members, constituents or of other persons.
      
6. By entering this website you are consenting to the terms of our information privacy policy and to our continued use of previously collected information. By submitting your personal information to us, you will be treated as having given your permission for the processing of your personal data as set out in this policy.

Non Personal Information

1. At this website, information sent by your web browser, may be automatically collected. This information typically includes your domain name (the site after the @ in your e-mail address). It may also contain your user name (the name before the @ in your e-mail address). Other examples of information collected by our server include the Internet protocol (IP) address used to connect the visitor's computer to the Internet, operating system and platform, location using IP address in case you choose to carry out speed test on our website, or visit our broadband plan pages so that we can show you the most relevant plans as per your location, the average time spent on our website, pages viewed, information searched for, access times, websites visited before and a visitor visits our website, and other relevant statistics. The amount of information sent depends on the settings you have on your web browser; please refer to your browser if you want to learn what information it sends. Some of this information is also required in terms of the statutory obligations of the Company.
   
2. All such information will be used only to assist us in providing an effective service on this website. We may from time to time supply the owners or operators of third party websites from which it is possible to link to our website with information relating to the number of users linking to our website from such third party website. You cannot be identified from this information.

Information Placed On Your Computer

We may store some information such as cookies on your computer when you look at our website. Cookies are pieces of information that a website transfers to the hard drive of a visitor's computer for record-keeping purposes. This information facilitates your use of our website and ensures that you do not need to re-enter your details every time you visit it. You can erase or choose to block this information from your computer if you want to; please refer to your browser settings to do so. Erasing or blocking such information may limit the range of features available to the visitor on our website. We use also use such information to provide visitors a Personalized experience on our website. We may use such information to allow visitors to use the website without logging on upon returning, to auto-populate email forms, to make improvements and to better tailor our website to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests.

Security

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below. If you wish to change or delete any of the personal information provided at the time of subscription, e-mail at care@onebroadband.in

ONEOTT iNTERTAINMENT LIMITED (OIL), an HGS company, holds a Unified License (ISP Authorization, NLD Authorization and VSAT CUG Authorization, all for National Service Area) and Infrastructure Provider - Category I Certificate granted by the Department of Telecommunications (DoT), Ministry of Communications, Government of India & Downlinking Permission granted by Ministry of Information & Broadcasting (MIB).

OIL signifies the confluence of Video, Data & other Value Added Services with a unified approach to delivering varied content consumed over the Internet like web, social, video-OTT, VAS, iOT, focused on education, e-Gov, e-health, gaming, music and above all live & catch-up TV via ONE-WIRE to the consumer’s home using a common services delivery & assurance platform. At OIL, we constantly strive to provide a seamless internet experience on speed & efficiency to create practical internet solutions for households and workplaces to have our Consumers enjoy a surreal viewing experience for their favorite videos & live streams!

ONEOTT iNTERTAINMENT LTD offers Broadband services under the Brand Name “ONE Broadband”

OIL offers its revolutionary Next-Generation fiber-to-home (FTTx) home premium broadband services with speeds up to 1 Gbps over fiber optic last mile under the brand “ONE Giga Fiber”.

Office Addresses

ONEOTT iNTERTAINMENT LTD In Centre, 49/50 MIDC, Road No 12,
Andheri (E), Mumbai - 400093.

General Information & Customer Care Numbers*

Other Numbers to reach Customer Care:- 022 62581 800 / 022 62581 700

Email care@onebroadband.in

*The Company provides all general information on its Customer Care Number and hence the General Information and Customer Care number are the same

Complaint Redressal Mechanism

The Complaints of Consumers are resolved by Our Customer Care Executives at the below

Contact: - 022 62581 800/ 022 62581 700

Email:- care@onebroadband.in

Post/ Courier: -
ONEOTT iNTERTAINMENT LTD In Centre, 49/50 MIDC, Road No 12,
Andheri (E), Mumbai - 400093.
A Unique docket number referred to as Trouble Ticket No. is provided to the consumer for all complaints.If the Complaint is Not Resolved or Not Resolved to your satisfaction, Consumers can appeal to Appellate Authority within Thirty days of closure of Complaint.

HANDLING OF COMPLAINTS BY COMPLAINT CENTER (CALL, EMAIL AND WRITTEN COMPLAINT)

1. Complaint Centre shall, immediately on receipt of a complaint from a consumer, register such complaint and allot a unique number to be called the Trouble Ticket number
2. Service Provider shall retain in the system, the details of complaints against each docket number for a minimum period of three months.
3. Complaint Centre shall –
   • At the time of registering of the complaint, ----
     • Communicate, through SMS/Call/Email, to the consumer the docket number, date and time of registration of the complaint and the time within which the complaint is likely to be resolved; and
     • update the system with the date and time of registration of the complaint, docket number assigned under sub-regulation (1), the Telephone number of the consumer, and the time indicated to the consumer for resolution of the complaint;
   • On completion of action on a complaint, ----
     • Communicate to the consumer, through SMS/Call/Email, the details of the action taken on the complaint; and
     • Update the system with the details of action taken.
   • The Service Provider shall ensure that all complaints and service requests of customers are redressed in accordance with the time frame as specified under the Quality of Service regulations issued by the Authority.
   • Where a time limit has not been specified under the Quality of Service regulations issued by the Authority, the complaints and service requests shall be addressed within a period not exceeding three days.

DETAILS OF APPELLATE AUTHORITY

Name: Mr. Sachin Manale
Address: ONEOTT iNTERTAINMENT LTD
INCENTRE, Plot No 49/50, 12th Cross Road,
MIDC, Andheri East – 400093,
Mumbai, Maharashtra

Email: appellate@onebroadband.in

Rights of Consumers

Some of the rights of Consumers are quoted below for quick reference.

• Right to avail services in accordance with the Quality of Service (QoS) parameters prescribed by TRAI from time to time
• No increase in charges for any tariff item within 6 months of enrolment into a tariff plan.
• No value-added service shall be provided to a customer without explicit consent.
• Receive unique docket number for every complaint registered by consumer
• The details of Appellate Authority are to be provided to the consumer by the Contact Centre executive upon consumer request.
• Request termination of service by sending a written request through email, fax or by contact the
• customer care number of the company. (Subject to return / recovery of the Customer Premise
• Equipment (CPE) and post reconciliation of invoice after adjusting the outstanding dues and security deposit)
• To get refund of security deposit, if any, within prescribed time of request of termination of service subject to adjustment of pending dues, if any.
• Right of consumers for termination or disconnection of service: however, obliged to make payment of all the bills in respect of services availed by him.
• Right to lodge a complaint with the complaint center established by the Company and approach an appellate authority in case of non-redressal of complaint by complaint center.
• Get the complaints escalated to Contact Center within the prescribed time limit as defined in Quality of Service Regulations of TRAI.
• To view all tariff plan details on the website

Terms & Conditions

Broadband Internet access and other related services provided by ONEOTT iNTERTAINMENT Limited, (hereinafter referred to as "OIL")

1. For the purposes of these Terms & Conditions: -

• "OIL, a company registered under the Companies Act,1956 and having its Administrative office at In Centre,49/50 MIDC,12th Road. Andheri {East), Mumbai-400 093(hereafter referred to as "OIL which expression shall include its successor and permitted assignees) is engaged in the provision of Broadband internet access and other related services (hereafter referred to as "services")
• "Services" means the services provided by OIL whereby subscriber can gain access to the Internet through provisioned bandwidth and any value-added services offered along with the Internet plan.
• "Bandwidth" means the amount of information that can be carried in a given period.
• "Subscriber" means any person as defined under General Clauses Act 1899 who is availing the "services" from OIL and acting for /and on behalf of the Subscriber.
• "Equipment" means such hardware/software components and assemblies that are required to enable "services" to the Subscriber including but not limited to cable modems, Ethernet cards, splitters, coaxial/other cables.
• "Internet" means the global data network comprising interconnected networks using TCP/IP ("Transmission Control Protocol/Internet Protocol").
• "Information" means the visual, textual or other information published or otherwise made available to the Subscribers (directly or indirectly) on the Internet using the services provided by OIL.
• "Third Party Content" means any and all information, software and other content provided by any independent third party that can be accessed through or by virtue of the services
  
  

1. Oil reserves the right to verify the information, provided by the Subscriber in the application form, to use the same at its discretion and shall have the right to grant or refuse the Services to the Subscriber.
2. The services being offered under this Contract are being provided as per the license Agreement between Department of Telecommunications and Ministry of Communication. The Subscriber acknowledges and understands that OIL for the operation of it services including Internet Telephony services is subject to the subject to other terms and conditions the Agreement between Department of Telecommunications and Ministry of Communication and extant laws and regulations as may be intimated by the DOT to OIL from time to time.
   The Subscriber clearly understand that the services may be terminated and/or suspended under directions from the Government of India and the competent authority under no liability of any nature whatsoever against OIL.
3. Oil agrees to provide Subscriber with the Services on the terms and conditions of this Contract.
4. The Services are provided on an "AS IS and AVAILABLE" basis for decent and lawful purposes without any warranties of any kind.
5. OIL does not guarantee error-free services or that any information, software or any material accessible through services is free of viruses, worms, Trojans, horses or other harmful components and that the Subscriber shall not hold Oil responsible nor liable in any nature whatsoever for any loss of business or any other expense/s incurred due to occurrence of any such event.
6. The Bandwidth provisioned by OIL is a non-dedicated & shared bandwidth and may vary depending on the upstream feed from the Gateway Provider. Local Loop Provider and user load on the network/server/systems in accordance with TRAI guidelines on broadband speeds for home and small office subscribers.
7. The Services provided, shall remain OIL exclusive property and on expiry / early termination of the contract, the Subscriber's right to use the Services being provided shall cease.
8. The Subscriber is responsible for and shall at all times provide all access to the Equipment, necessary to access the Services, provided by OIL. OIL reserves its right to disconnect or deactivate Subscriber's access to Services without prior notice including situations where Subscriber's Equipment or software is interfering with OIL other services.
9. Subscriber should use cable Modem/Router/ATA Box or any other equipment approved/supplied by OIL or by any of its associate/ subsidiary/group companies. The ownership of the equipment supplied by OIL/associate companies will remain with OIL/associate/subsidiary / group companies. In the event of termination of services, the equipment must be returned within 7 days to OIL in working / non-damaged condition. For any damage to equipment provided by OIL, repair/service/replacement charges will be assessed by OIL and recovered from subscriber along with applicable taxes, as an additional cost of provision to OIL OIL shall raise an invoice on the subscriber for such repairs and the same shall be paid without demur by the Subscriber within 7 days of receipt of the invoice
10. The Subscriber shall permit OIL or its authorized representatives sufficient and timely access during any day of the week to verify/install/inspect the necessary 'Equipment' at the Subscriber's premises. PEHSIL shall give the Subscriber prior notice before any such verification/installation / inspection of Equipment.
11. OIL is merely a provider of Cable Modems/Routers/ATA Box or any other hardware that may be required to enable the Services. Such equipment may carry such warrantees as provided by the Original Equipment Manufacturer. Hence, any and/or all expenses occurring due to damage of the Equipment, shall not be refunded by OIL.
12. Save as provided hereinabove, in addition to what may be intimated to the Subscriber from time to time or as may be applicable under extant law/s, the following shall also be applicable if the Subscriber uses this Service for internet telephony
13. Service to process and carry voice signals offered through public internet by use of Personal Computers (PC) or IP based Customer Premises Equipment (CPE) connecting the following:
    
    - PC to PC; within or outside India.
    
    - PC/a device/adapter conforming to standards of International agencies like ITU, IETF, etc., in India to PSTN/PLMN abroad.
    
    - Any device/adapter conforming to standards of International agencies like ITU, IETF, etc., connected to ISP node with static IP address to similar device/adapter; within or outside India. Addressing scheme for internet telephony shall only conform to IP addressing scheme of Internet Assigned Numbers Authority (IANA) exclusive of National Numbering Scheme/plan applicable to Basic/Cellular Telephone service. Translation of E.164 number/private number to IP address allotted to any device and vice versa, to show compliance with IANA numbering scheme is not permitted. Subscriber acknowledges that VoIP will not be used in any form other than what is permissible under the internet service license. Subscriber acknowledges that the IP given will not be used for terminating VoIP calls on domestic PSTN network.
    
    
14. Subscriber agrees to pay OIL the installation, activation, subscription and other charges along with the statutory taxes and levies for the time being in force at the time of such payments as and when they fall due as may be notified by OIL In the event the Subscriber wishes to shift to a new location, delivery of Services at new location will be subject to availability of OIL Services in that area, feasibility and shifting charges shall be applicable and in case OIL Services are not available in that area and not feasible, OIL shall not be responsible for any refund to Subscriber.
15. OIL will provide bill/invoice for the services subscribed at the contracted rate or such rates are notified on at contracted periodic intervals to the subscriber by electronic means on the subscribers registered email id. OIL will not be responsible for any delay or loss of such bill/invoice in transit. The Subscriber, in the event of on receipt of such bill/invoice, shall appropriately enquire with OIL and pay the dues at contracted rates on or before the due date. OIL reserves the right to withdraw/suspend/terminate the Services partially and /or fully with or without notifying Subscriber in a case of non-payment of invoice/bill by the due date or in case Subscriber's payment instrument is unpaid to OIL for whatever reason by Subscriber's bankers. In a case of discontinuation/disconnection of Service the charges/fees paid by the Subscriber earlier shall not be refunded under any circumstances. Any unutilized MB's will not be carried forward or refunded on renewals. It is clarified that there shall be no refund (pro-rata / post-activation or otherwise) made by OIL to the subscribers for any reason whatsoever including but not limited to the unutilized MB's.
16. All payment must be made in full by the due date mentioned on the invoice/bill. Any delay payment by the due date will attract interest@2% per month In a case of dishonour of cheque, Subscriber will be liable to pay the penalty of 2.5% per month of the subject to a minimum of Rs.150/ - per instrument and any other charges as may be applicable. This clause shall be applicable for post-paid subscriber/s only.
17. Plans offered will be monthly, quarterly, half yearly and annual with prepaid or post-paid billing option. For plan change during the life cycle of prepaid subscribers, amount for remaining period of service will not be adjusted against the new plan subscribed
18. Static IP (if provided) will be provided after submission of justification and network diagram indicating where it will be used. Static IP will be charged extra and shall be offered at the sole discretion and option of OIL.
19. Value Added Services if provided by OIL through any partnerships will be governed by the respective terms and conditions including any End user license agreements

20. Reinstatement of services will require full payment of the outstanding balance and other charges plus installation fees. It shall be Oil's sole discretion to allow such reinstatement of the services manuals/packages/booklets etc., Issued by OIL from time to time shall be binding on Subscriber.

21. Reproduction or distribution, publication, copying, downloading or exploitation of any ThirdParty Content by the Subscriber will hold the Subscriber solely and completely liable for infringement of Copyright and /or any other applicable law. This shall survive termination/expiry of this Agreement between OIL and the Subscriber.

22. The subscriber is required to ensure that objectionable or obscene message or communications, which are inconsistent with the established laws of the Country, are not generated /sent by the Subscriber. Subscriber understands and agrees that the internet contains material, some of which sexually explicit or pornographic that may be offensive to some people and access to such material will be at Subscriber's own risk. The Subscriber shall be solely and completely responsible for any such act which may be in violation of the Information Technology Act, the Copyright Act or any other applicable U!Jw/s, Act/s extant laws. The Subscriber shall perpetually indemnity OIL in this regard. (indemnity clause to be added)

23. Subscriber agrees to notify OIL of any changes to the information provided by the Subscriber during registering for the services, by e-mail, fax, courier or registered post.

24. The subscriber is not allowed to share /resell/distribute/the Services provided by OIL in any manner.

25. If the Subscriber is a value-added telecom services provider, then the Subscriber must obtain necessary permission /license from Dy. Director General {CS), Department of Telecommunications, Sanchar Bhavan, 20 Ashoka Road, New Delhi -110001. Tel : 011 332 6255 / 303 2855 fax :332 7656. A copy of such permission/license shall be provided by the subscriber/s to OIL within 7 days of receiving such permission/license.

26. Subscriber shall comply with the Cable Televisions Networks (Regulation) Act 1995. The Indian Telegraph Act, 1855. The Indian Wireless Telegraphy Act 1933. The India Copyright Act 1956, the Guidelines on Internet services and usage no. 845-51/97-VAS and the Rules made under these Acts and all extant laws, regulations, guidelines, as amended from time to time.

27. OIL will put in best efforts and strive to maintain the maximum possible uptime of the Services. However OIL shall not be responsible nor liable for any downtime in the Services and offers no guarantee of end-to-end bandwidth on Internet, OIL may suspend the Services during Technical failure modification or repair or testing of the service network and shall not be liable to refund any amount to the Subscriber when the services are interrupted/suspended owing to causes and reasons beyond its control. PEHSIL shall use reasonable efforts to inform the Subscriber of any such disruption of services. Termination of this Contract shall not affect any accrued rights or liability of either party nor shall affect the coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force or after such termination.

28. The Subscriber shall in perpetuity fully indemnify and hold harmless OIL / associate/subsidiary / group companies against any and / or all claims, damages, suits, proceedings, actions, cause of action, award, liabilities, cost and/or expenses of any kind (including but not limited to attorney fees, defamation, infringement of any law, rules & regulation in force from time to time) arising out of any misrepresentation and/or fraud committed by the Subscriber/s, or actual or alleged breach of any terms of this Agreement by the Subscriber/s (including but not limited to breach of any representation and warranty provided by the Subscriber/s

29. OIL reserves the right to modify and amend this Contract without cause and without prejudice to OIL rights as specified in this Contract, by serving at least 30 days written notice on the other side by informing by post, courier, electronic mail/ or facsimile transmission.

30. If the Subscriber commits a breach of any of the terms and or conditions of this Contract, OIL may at anytime at its sole discretion and without prejudice to any other remedy available under any law, either suspend the Services or terminate this Contract.

31. The Parties may terminate this Contract without cause any without prejudice to OIL and there shall be no refunds of any nature whatsoever. Save as provided herein, OIL may at any time at its sole discretion and without prejudice to any other remedy available under any law, either suspend the services or terminate this Contract. There shall be no refunds of any nature whatsoever by OIL if such termination is due to reasons attributable to the Subscriber.

32. OIL may offer a partial refund in case of termination request by Subscriber.

• Post placing the order but prior to installation of equipment's-100 % subscription amount paid by Subscriber to be refunded.
• Post placing the order, line being installed and activated -all one-time charges and plan charges shall be forfeited/adjusted from security deposit (if any)
• Post cancellation, subscriber must return all equipment's to OIL in undamaged and working condition, failing which OIL will recover the same through a penalty charge applied to the subscribers account

33. OIL shall not be held liable nor responsible to the Subscriber in any manner whatsoever, for any delay or failure in providing the Services, if the same is related or connected, directly or indirectly, to any reason that is beyond the control of OIL or this purpose, a matter beyond the control of OIL shall include, but shall not be limited, to the following.

• Delay or disruption in the Services attributable directly to the lines of the upstream gateway services provider.
• Delay or disruption in the Services attributable directly or indirectly to the directions of any Statutory and/or Regulatory Authorities;
• Delay or disruption in the Services attributable directly or indirectly to a change in the law.
• Of any obligation under it shall be prevented or delayed by reason of war, hostility, fire, civil commotion, public enemy, sabotage, flood, earthquake, riots, bombs-blasts, explosion, strikes, quarantine, restriction, lock out, any other Acts of God etc.

34. In the event of any dispute or difference arising out of or relating to between the parties hereto or as to the performance rights and obligations under this Agreement or as to any claim, monetary or otherwise of one party against the other or as to the interpretation and effect of any terms and conditions of this Agreement, such dispute or difference shall be referred to the Sole Arbitrator to be appointed by OIL and the decision of the Arbitrator shall be final and binding on both parties. The Arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Mumbai. Except for service-related disputes which may be referred to TDSAT New Delhi, the courts in Mumbai shall have sole and exclusive jurisdiction in all other matters.

35. Under this contract, the Services shall be non-transferable by Subscriber/s in any manner whatsoever.

36. Same as specified in this Contract, any notice and /or any communication to be given by OIL under this Contract shall be in writing and shall be served by either e-mail, fax, courier or post at Subscriber address as specified in this Contract.

37. If any term or conditions of this Contract becomes or is declared illegal, invalid or unenforceable for any reason, such term or condition shall be divisible from this Contract and deemed to be deleted from this Contract. If any provision of this Contract is determined to be invalid, at such the other provisions of this Contract shall remain in full force and effect.

38. Neither the course of conduct between the parties nor trade practice will modify the provisions of the Contract.

39. The provisions of all obligations on Subscriber shall survive the termination/expiry of the Contract.

40. No failure or delay on OIL part of exercise any right to remedy under this Contract shall be construed or operate as a waiver thereof nor shall any single or partial exercise or any right or remedy preclude the further exercise of such right or remedy as the case may be.

41. Any correspondence by the Subscriber shall be sent by registered AD or by courier to: ONEOTT iNTERTAINMENT limited, In centre, 49/50 MIDC, 12th Road, Andheri (E}, Mumbai -400 093.

42. The Home broadband plans offered by OIL are intended for usage at the home only. OIL reserves the right to throttle any subscriber using the same for non-residential and commercial purpose and reserves right to disconnect the Services.

Kindly install Parental Control Filters (PCF) on your computer OS/browsers from a trusted source & protect your child from accessing unsafe material.

Please visit:
https://www.itu-cop-guidelines.com/parentsandeducators for more information and contact care@onebroadband.in for any queries in this regard.